Terms & Conditions

Please read carefully and please do not use our website or our services if you disagree with any of our terms & conditions

Please Note: All items/designs other than our buy now designs orsale designs on our website are made to order, we do not carry stock.


Other than our BUY NOW Designs all of our wedding flowers designs are made to order.

Due to high demand we will normally require 3 months notice to create a medium to large order. To avoid disappointment please book your wedding flowers with us as soon as possible.

Rush Orders: If you wish to order in a lesser time, we will endeavour to do our best, please send us as much detail as possible regarding your requirements and we will check stock availability and available booking slots.

Small Orders: Wrist Corsage, Buttonhole, Corsage etc - providing the materials are in stock can normally be dispatched next day with a choice of 1st or 2nd class signed for delivery, please enquire for delivery times when placing your order.

Bespoke Orders -  Changes to the design or flower choice or deduction of items from your order at a later date is chargeable at 50% of the price of each altered item as all flowers have to be purchased well in advance to ensure we have them all ready to create your order, as not all flowers are available all of the time just like with fresh, this way we can ensure unlike fresh flowers that you are not let down near your wedding because some of your flower choices are unavailable.

Once a deposit has been paid the Brides Bouquet would be created first, at a date to be confirmed at the time of booking, photographs would then be emailed to the bride for her approval. Once we have approval from the bride, the rest of the order would then be created to match with the bridal bouquet or the brides own choices made at the time of booking.


IMPORTANT - Payment by PayPal - The delivery address of the goods ordered must be the same address as entered when making payment, we cannot delivery to an address not confirmed by PayPal.

We accept payment by bank transfer, cheque and all major credit/debit cards. 

All credit/debit card payment are handled by PayPal.

Payment Terms:  

Wedding Flower Orders with less than 3 months notice - Payment would be required in full.

Wedding Flower Orders with 3+ months to 6 months notice - A 50% deposit would be required at the time of ordering.

Wedding Flower Orders with 6+ months notice - A deposit of 30% of order cost would be required, this ensures that your wedding date is booked in and secures your booking with The Floral Touch UK even if you have chosen your designs but do no have the full numbers as yet.

Balance Payable - At least 3 weeks prior to delivery of your order or date to be agreed.


Cancellation of your order - Any deposits made to The Floral Touch UK are none refundable as all our designs are made to order and the flowers & foliage required for your specific order are purchased/ordered by us as soon as possible, this ensures that all the materials that will be required are ready for when we commence creation of your order.


As all of our designs/items are handmade to order, we will only accept returns if the item received is damaged in transit and we will either refund or replace the item at our discretion - please contact us within 24 hours of receipt of your item.

Damaged Goods - All of our goods/designs are checked vigorously before packing and packaged with great care. Please check all of your items on delivery and report any damages especially that may have been caused during transit within 24 hours of receipt as courier companies will not offer any assistance after this time and any insurances paid will be invalid, unfortunately we cannot rectify or replace any damaged goods after this time.


If the total Hire Value is £150.00 or over we will be happy to set up you chosen centrepieces FREE of charge - a fee to cover the fuel costs for delivery & collection of our hired goods would be payable - We cover the Yorkshire area only.

A deposit of £50.00 to £150.00 (dependent on size of order) will be required to secure the booking for your wedding date.

A bond on all hired goods (vases, mirrors, centrepieces, trees etc.) must be paid prior to collection/delivery and is fully refundable on return of all hired items provided they are undamaged or missing - The amount of Bond payable is dependant on the value of goods on hire.

Hire Items cannot be posted to the customer they must be collected and returned in person, if delivery is local we can personally deliver them for a small fee if preferred.

Cancellation of your Hire Goods - The Deposit paid for hired goods at the time of ordering is non-refundable.

Please see Hire Goods Terms & Conditions  for full description/requirements.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Administration Fees
We may at our discretion charge an administration fee for the production of certain types of invoices, ie. PayPal invoicing which requires additional work and time - no fee will exceed 3.5% of the amount invoiced and you will be notified of this prior to invoicing.

For more information and advice, please see our frequently asked questions (FAQ’s) page or please feel free to contact us with any questions you may have.

Email: [email protected]       Telephone: 0753 425 9800